Return &Refund Policy
We hope you love your Adored in Shadow order. However, if you change your mind, you may request a return in accordance with the policy below.
Change of Mind Returns
You have 14 days from the day you receive your order to let us know that you wish to cancel and return an item.
After notifying us, you have a further 14 days to return the item.
To request a return, please contact us using the contact details provided on our website and include your order number and the item(s) you wish to return.
Returned products should be in their original condition and should only have been handled as much as reasonably necessary to inspect them.
If an item has been used, damaged or handled beyond what would reasonably be permitted when examining it, we may be entitled to make an appropriate deduction from the refund.
Return Postage
Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning unwanted items.
We strongly recommend obtaining proof of postage when returning your order.
Refunds
Once your return has been received, we will process any refund due as soon as possible and no later than 14 days after receiving the returned goods.
Refunds will be issued to your original payment method.
Where applicable, your refund will also include the cost of our standard delivery option. If you selected a more expensive or upgraded delivery service, the additional delivery cost is not refundable.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, not as described or you receive the wrong product, please contact us as soon as possible.
Please include your order number along with clear photographs of the item and, where relevant, the packaging.
We will work with you to arrange an appropriate resolution. Your statutory rights are not affected by this policy. Goods sold to consumers must be as described, of satisfactory quality and fit for purpose.
Earrings & Hygiene-Sensitive Items
Certain products that are supplied sealed for health protection or hygiene reasons may not be eligible for a change-of-mind return once that seal has been broken after delivery.
This does not affect your rights if an item is faulty, damaged or not as described.
Personalised Items
Items made to your specifications or clearly personalised cannot normally be returned simply because you have changed your mind.
This does not affect your statutory rights where an item is faulty or not as described.
Cancelling Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. If we're able to stop the order before dispatch, we will arrange your cancellation and refund.
Contact Us
To request a return or ask a question about your order, please contact Adored in Shadow through the contact details provided on our website.
Please do not send a return without contacting us first, so we can provide the correct return instructions.